Terms of Service

Grain is a neutral workspace where producers, processors, buyers, and end customers record and coordinate their dealings — offers, contracts, deliveries, documents, and messages — in one shared, auditable record.

Grain is not a party to any transaction, agreement, or contract between the organizations that use it. We are not a broker, dealer, counterparty, escrow agent, payment processor, or matching or award engine. Contracts, prices, quantities, payment terms, and deliveries are records and workflow steps that you and the organizations you deal with create and control. Any agreement you reach is between you and that organization, and its terms, performance, and enforcement are solely your responsibility.

We may add, change, or discontinue features over time. We will make reasonable efforts to give notice of material changes that affect how you use the service.

To use Grain you must create an account and belong to exactly one organization. You are responsible for the accuracy of your account information and for keeping your sign-in credentials secure. Authentication is handled through our identity provider; you must promptly notify us of any unauthorized use of your account.

Organization owners are responsible for managing their members, roles, and organization settings, including any requirement to enroll additional authentication factors. You are responsible for the activity that occurs under your account and, where applicable, within your organization.

You must be at least 18 years old and authorized to act on behalf of your organization to use Grain.

You agree not to:

• use Grain for any unlawful purpose or in violation of any applicable law or regulation;
• misrepresent your identity, your organization, or your authority to act;
• submit content you do not have the right to share, or that infringes the rights of others;
• upload malware or attempt to gain unauthorized access to the service, to other organizations’ data, or to our systems;
• interfere with or disrupt the service, place undue load on it, or attempt to circumvent rate limits, access controls, or security measures;
• use the service to send unsolicited communications or to harass other users;
• scrape, copy, resell, or create derivative works from the service or its reference data except as expressly permitted.

You and your organization retain all rights to the content you submit to Grain — including deal and contract records, quantities, prices, locations, notes, messages, and uploaded documents (“Your Content”).

You grant Grain a limited, non-exclusive license to host, store, process, transmit, and display Your Content solely to operate and provide the service to you and to the organizations you choose to share it with. This license ends when Your Content is deleted, except for copies retained as required by law or as described in our Privacy Policy.

You are responsible for the accuracy, legality, and appropriateness of Your Content, and for holding the rights necessary to submit it. When you share a record or document with another organization as part of a deal, that organization can view and retain the information you share.

Our Privacy Policy explains what information we collect, how we use it, and with whom we share it. By using Grain you also agree to the Privacy Policy.

Grain — including the software, design, user interface, trademarks, and reference data we provide — is owned by Grain and its licensors and is protected by intellectual-property laws. These Terms do not grant you any right to our name, logos, or branding except as needed to use the service. Any feedback you send us may be used without restriction or obligation to you.

Grain relies on third-party providers for hosting, authentication, communications, and related functions, and may integrate with third-party services you choose to connect. Your use of those services may be subject to their own terms. We are not responsible for third-party services that we do not control.

Grain is provided on an “as is” and “as available” basis, without warranties of any kind — whether express, implied, or statutory — including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

We do not warrant that the service will be uninterrupted, error-free, or secure, or that any record, document, or reference data is accurate or complete. Grain does not verify, guarantee, or take responsibility for the conduct of any organization using the service, the truth of any information they provide, or the performance of any agreement between them.

To the fullest extent permitted by law, Grain and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to your use of the service — even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total liability for all claims arising out of or related to the service will not exceed the greater of the amounts you paid us for the service in the twelve months before the claim or one hundred US dollars.

You may stop using Grain at any time, and you or your organization owner may request deletion of your account. We may suspend or terminate access if you violate these Terms, if required by law, or to protect the service or its users. On termination, your right to use the service ends, but sections that by their nature should survive — including ownership, disclaimers, limitation of liability, and governing law — will continue to apply. How we handle data after termination is described in our Privacy Policy.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of Grain after the changes take effect means you accept the revised Terms.

The governing law and the venue for resolving any dispute arising out of or relating to these Terms will be specified in an update to these Terms. Until then, please direct any questions to the contact below.

Questions about these Terms? Contact us at support@grainwave.com.